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February 13, 2021

2021 Syllabus SVC-16A Actual Exam Questions with latest SVC-16A BraindumpsTanzania NGO Education

Exact SVC-16A Exam Dumps that contain actual questions and answers that 100% works in real test. Up to Date Syllabus and Exam Contents. Tanzania NGO Education

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Test Number : SVC-16A
Test Name : Apple Service Fundamentals
Vendor Name : Apple
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Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals exam (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course, students will be able to:
• Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
• Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
• Identify and validate strategies for setting realistic resolution expectations
• Identify and practice ESD precautions
• Identify the customer statements that generate a Safety First case
• Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
• Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
• Find and use any Apple products serial number to determine its level of coverage
• Describe the importance of accurate troubleshooting to the business and the customer
• Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
• List the tools and resources that are available to help troubleshoot

Course Outline:
• Customer Experience Skills and Managing Customer Expectations
• Determining Service Levels
• Documenting Customer Interactions
• ESD Precautions
• Recognizing Safety Issues
• Embedded Battery Safety
• Basic Troubleshooting

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Apple will fix your Apple Watch without charge if you run into this charging problem | SVC-16A Dumps and exam Braindumps

Apple has posted a brand new guide be aware advising house owners of the Apple Watch sequence 5 or Apple Watch SE that they could get a free repair if their gadget won't can charge after getting into vigor Reserve mode. 

The challenge influences some Apple Watch collection 5 or Apple Watch SE contraptions working watchOS 7.2 or 7.three, which become launched on January 26. 

Apple has now released watchOS 7.3.1 to steer clear of the charging concern from occurring to different Apple Watch collection 5 or Apple Watch SE gadgets which have up to now no longer been affected.  

SEE: appropriate 10 iPad counsel (free PDF) (TechRepublic)

"a really small variety of customers with Apple Watch collection 5 or Apple Watch SE models operating watchOS 7.2 or 7.three have experienced a controversy with their watch not charging after it enters energy Reserve," Apple says in a new guide note. 

"Apple has released watchOS 7.three.1, which prevents this subject from happening to different Apple Watch series 5 or Apple Watch SE devices," it adds in a footnote.  

Apple Watch homeowners can check if their equipment is littered with this issue with the aid of placing the watch on the charger and then waiting at the least 30 minutes, in response to Apple.

"in case your Apple Watch nonetheless may not cost, contact Apple assist to installation a mail-in repair free of cost. Your watch could be examined earlier than service to determine that it's eligible without charge restoration."

Apple Watch homeowners can learn the way to peer what Watch mannequin they have got via the Apple Watch app on an iPhone. clients need to open the Watch app on the iPhone, or the Settings app on the Apple Watch. Then tap time-honored > About, and the edition quantity should still be visible subsequent to the model. 

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